1.8 Given a scenario, implement the following network troubleshooting methodology:

1.8 Given a scenario, implement the following network troubleshooting methodology:
 * Identify the problem :
 * Information gathering
 * Identify symptoms
 * Question users
 * Determine if anything has changed
 * Establish a theory of probable cause
 * Question the obvious
 * Test the theory to determine cause:
 * Once theory is confirmed determine next steps to resolve problem.
 * If theory is not confirmed, re-establish new theory or escalate.
 * Establish a plan of action to resolve the problem and identify potential effects
 * Implement the solution or escalate as necessary
 * Verify full system functionality and if applicable implement preventative measures
 * Document findings, actions and outcomes